Urological Care for Sarnia-Lambton and Chatham-Kent areas.

PATIENT INFORMATION PORTAL

Dr. RAMIREZ UROLOGY

Due to the Covid-19 Outbreak the office is currently closed.
We remain operational by phone and are contacting patients.

To help us contact all patients in a timely manner we kindly ask you NOT to call or leave a message if:
 

  • You already have a scheduled appointment or surgery.
    At the moment we are contacting patients scheduled for the next two-weeks to notify them of any changes. This will be the ongoing procedure in the following weeks or until the situation changes.

     

  • You need to refill your medication.
    In this case you may simply contact your pharmacy directly and ask them to fax us a prescription refill form.


    For any other request please call or leave a voice message (if needed). Please note that we are doing our best to answer all calls or call you back on the same day. However, but due to the high volume of calls it might take us up to 2-businnes day to get back to you.
     

NOTE: If you already left us a message, there's no need to call back. We will get back to you as soon as we possibly can. We appreciate your cooperation and understanding during this period.

 

We have moved!

We are now at the Riverview Professional Building on the second floor:

110 Water Street
Sarnia, ON. N7T 5T3
Canada

Phone: 519- 383-6427

Fax: 1-866-844-3928

 

Welcome to our patient information portal

This website was created by our staff as an information tool for patients. Here we answer most of the frequently asked questions we receive from our patients. We also provide digital versions of some of our printed materials and forms, as well  as useful links and patient literature from reliable sources.
This website is not intended to communicate with our office; if the information you require is not available here, please contact us by phone.

 

Frequently Asked Questions

The following is a list we have compiled of the most commonly asked questions we receive from our patients. If your question is not answered here, please feel free to contact us.

About your Appointment:

  1. My family doctor has referred me to Dr. Ramirez. Do I need to call your office or will you (or my doctor) contact me?
    You will be contacted when we have an appointment for you. You don’t need to contact us unless you have not heard from us about three weeks after the referral date.

  2. How long until your office has an appointment for me?
    Once you referral is received, it takes usually about three weeks for us to have an appointment for you. We will contact you before that if your case is deemed more urgent.

  3. Why can’t you book my appointment the date my referral is received?
    We receive a high volume of referrals from family doctors and other specialists. We need to analyze all referrals and prioritize the most urgent ones.

  4. Why can’t I have a sooner appointment?
    We have a limited time for clinics per week as Dr. Ramirez is not at the office on surgery days.

  5. Will you book my appointment faster if I call you?
    No. We understand all referrals are important and we try to work on them as fast as we can but our resources and time are limited. If your case is urgent or with a high priority, this will be highlighted by your referring physician. In that case appointment will be given with priority.

About your Prescription:

  1. How can I get a refill on my prescription?
    If you need a renewal on your prescription you don’t need to call us. Simply contact your pharmacy and have them fax a Refill Request Form to our office. We will fax the official prescription back to the pharmacy.

  2. What should I do if experiencing  side effects from my medication?
    Stop the medication immediately. And contact our office or your pharmacist to explore possible alternatives to your prescription.



About a Test or Procedure:

  1. I was told I need an Uroflow test, what is it?
    An Uroflow is a simple test that measures the flow of urine and the amount voided during urination.

  2. How do I prepare for an Uroflow test?
    You need to drink any liquid of your preference until you have a comfortably full bladder. You must drink enough liquid prior to your appointment so you are able to urinate during the test.

  3. I was booked for a Cystoscopy; will I be put to sleep for the procedure?
    No, you will be awake during the Cystoscopy and a freezing gel will be used locally.

  4. Can I eat before my Cystoscopy?
    Yes, you may eat and drink as normal before your procedure.

  5. Will I need someone to drive me after a Cystoscopy?
    No, you should be able to drive yourself afterwards.

  6. Can I still have my Cystoscopy if I am on my period?
    Yes, you may as long as you’re comfortable.

  7. I was booked for a Prostate Biopsy or a Vasectomy. Will I need someone to drive me to the procedure?
    Yes, you will be given a mild sedative for the procedure so it’s safer to have someone drive you.

  8. Can I eat before my Prostate Biopsy or Vasectomy?
    Yes, you may eat and drink as normal before your procedure.

  9. Me (or my family) have questions about my upcoming surgery. What should I do?
    Contact our office and inform the staff that you have additional questions regarding your surgery. They will schedule an appointment with Dr. Ramirez for further discussion.

Dr. Ramirez Urology

Phone: 519- 383-6427

Fax: 1-866-844-3928

110 Water Street
Sarnia, ON. N7T 5T3

Canada

©2017 by Dr. Ramirez Urology.